IN-Network Calling
What is IN-Network Calling?
Mobile to Mobile is now called IN-Network Calling. Same Great service,
price and coverage, now with a new name.
How can I add IN-Network Calling to my account?
If you are an existing customer you can add IN-Network Calling to your
account by calling 1.800.2 JOIN IN

Equipment
What is a dual-mode phone?
A phone that is capable of utilizing the Verizon Wireless analog system
or the CDMA digital system.
What is a tri-mode phone?
A phone that is capable of utilizing all three of the Verizon Wireless
systems, analog, CDMA digital or PCS digital.
What is a headset?
An accessory that can be attached to a wireless phone that utilizes an
earpiece and microphone; therefore, allowing a user to talk without
holding the phone.
What is a Cigarette-Lighter Adapter?
The cigarette-lighter adapter is a power cord that plugs into the bottom
of a wireless phone on one end and into a cigarette-lighter outlet on
the other. This cord enables a portable phone to be powered by a car
battery and it either trickle-charges or rapid-charges the battery.

What does a Hands-Free device do?
A hands-free device uses a remote speaker and microphone with a wireless
phone allowing a user to talk without holding the handset.
What are Lithium Ion (LiIon) batteries?
Lithium Ion batteries are high-energy-density batteries that offer increased
capacity and weigh less than similar sized Nickel Cadmium (NiCd) and
Nickel Metal Hydride (NiMH) batteries.
What is the difference between Nickel Cadmium (NiCd) and Nickel Metal Hydride (NiMH) batteries?
NiMH batteries generally provide at least 30% more talk time than NiCd
batteries and take approximately 20% longer to charge. NiMH batteries
are also considered more "environmentally friendly" than NiCd
batteries and are not susceptible to memory effect. (Memory Effect refers
to a NiCd battery's inability to be charged to full capacity over time.)

What is a Battery Eliminator?
A battery eliminator is similar to a cigarette-lighter adapter in that
it allows a wireless phone to receive power from a car battery. To use
a battery eliminator, remove the battery from the portable phone, replace
it with the battery eliminator, and plug the other end into the cigarette-lighter
outlet.
When and how long should I charge my battery?
Since battery and charger types vary among phone models, it's best to
refer to your owner's manual for specific instructions on battery-charging
procedures.

Billing
What are the partial charges on my bill?
Monthly charges are prorated according to the number of days you are
billed for them during your 30 day billing cycle.
For example, if you changed rate plans during the middle of your billing
cycle, your statement should contain a charge for the old rate plan
(according to the number of days in your cycle that you were on the
old rate plan) and the new rate plan.
If I begin subscribing to wireless service in the middle of the month, do I still get all of my included minutes?
Not all, but a prorated portion in the first month.
Your rate plan provides included minutes based on a 30 day billing cycle.
Therefore, if you activate service in the middle of a billing cycle,
you will receive a prorated portion based on the number of days your
service was active during your billing cycle. If you activate service
mid-month, your monthly access charge will also be prorated.
What are "Included Minutes"?
This term refers to the minutes included in your monthly rate plan.
Once you have used all of your "included minutes," you will
be charged for the remaining minutes. Charges for any minutes over your
"included minutes" will vary depending on your price plan.
"Included Minutes" are also referred to as "Allowance
Minutes" and "Package Minutes."
Where are my included minutes shown on my bill?
Normally, your included minutes appear in the Detail Charges section
of your bill. Airtime is broken down between peak and off-peak. The
bill displays the rate and amount of minutes used for each time period.

What is the difference between Peak and Off Peak airtime?
Peak hours are generally associated with the portion of the business
day where you might expect greater system demand.

Off-Peak hours are generally associated with evening hours and weekends.
Actual off-peak hours vary from city to city.

Typically, weekends start late Friday evening and end early Monday morning.
Exact times for Peak/Off-Peak vary by service area and rate plan selected.

Please reference your contract or contact customer service
for further assistance at 1-800-922-0204.
How are per minute charges calculated?
Your per minute charges vary by rate plan (some plans offer flat rates,
others vary by time of day, nights and/or weekends).

If you have the Detailed Billing option, you will see a charge listed
for each call purely for informational purposes (it does not necessarily
mean you are charged for the call). The Detail of Airtime Charges section
also displays the billing rate and amount of minutes used during peak,
off-peak, weekend, etc. To review how you are being charged per minute
refer to the Airtime Charges section on your statement.
Who is charged when a wireless phone calls a wireless phone?
Both parties, the caller and the receiver, will be charged a per-minute
usage fee for IN-Network Calling calls.
Why does the airtime on my bill not match the airtime from my phone's timer?
The call timer included in your wireless phone begins timing calls from
the moment you press the SEND button until the END button is pressed.
These timers keep track of all calls, including mis-dials, *611 and
911 calls.

The call timer in your phone calculates every minute of every call you
make although Verizon Wireless will not charge you for calls made to
*611, 911 or minutes that may be included in your price plan.

Verizon Wireless rounds up to the nearest minute while the timer in your
phone may calculate your minutes without rounding up.
Why does my bill show two calls starting at the same time?
Because airtime is billed in one minute increments, a caller could place
a brief call, hang up and place a second call before that minute expires.
This would result in two calls having the same start time in your Airtime
Detail.

Also, our cell sites are not synchronized, so if calls are carried by
different cell sites the timer discrepancies might account for what
looks like two calls at the same time.
I left my phone on (I didn't press the END button). Will I be charged?
If you just left the phone on, you simply used some of your battery's
strength. However, if the IN USE indicator remained lit or active, then
you may have forgotten to disconnect by pressing END and the clock kept
ticking...
Don't Panic! Most likely the call automatically ended when the other
party disconnected.
Am I charged airtime when I check my wireless voicemail messages from my wireless phone?
If you check your messages from your wireless phone normal airtime charges
are incurred.
What is Airtime?
The time you spend actually connected to the Verizon Wireless Network.
Airtime encompasses the time that passes between the moment you press
SEND and the moment you press END. Whenever you place calls on your
wireless phone, or retrieve messages, you're using Verizon Wireless
airtime.
What is a dropped call?
A call that is disconnected unexpectedly. Sometimes, while traveling,
your wireless conversation is handed off from one cell to another and
is dropped. When a call is dropped, it usually means either that you've
traveled into the fringe at the outer limits of your service area, or
that your battery is running low and cannot maintain enough current
to "hold" onto the signal transmitting your call.
If my wireless call is disconnected, what are my charges?
Airtime charges automatically stop as soon as a call is dropped.
Calls can drop for a wide variety of reasons. One of the following may
be the cause:

You are in a geographical area the signal cannot reach
(forest, building, tunnel, mountain).

You might have just left a cellular service area or you might be traveling
along its fringe.

Faulty equipment including a bad antenna or battery.
What are the long distance charges on my bill?
You are charged for long distance when you dial outside of your local
service area. You are also subject to long distance charges while roaming.
Will I incur long distance charges if I receive a call while roaming?
If you do not have SingleRateSM, you will be charged long distance charges
on incoming calls while roaming.
What is SingleRate?
If you frequently travel with your wireless phone, Verizon Wireless
has a price plan just for you! With SingleRate, you have the freedom
to roam anywhere in the country without paying any roaming or long distance
charges!

With SingleRate, your included minutes go where you go. That means every
call you make is like a local call with no extra charges. And if you
need additional minutes, you pay only a small fee per minute, anytime,
anywhere in the United States.

With SingleRate, you also get Basic Voice Mail.

Note: SingleRate does not include Canada and Mexico. Roaming
and long distance charges may apply in these areas.
I made a change to my account why haven't I seen it on my bill?
If your request was processed after the end of the month's billing cycle,
your next bill may not reflect the change. Wait another month to ensure
that your request was properly processed. If you feel your current statement
should reflect the change, contact us at *611 (a free call from your
wireless phone) or call 1-800-922-0204 so we may verify the changes
to your account.
Why am I being charged taxes?
Verizon Wireless is required by law to charge you certain taxes, surcharges
and assessments. These could include mandates from the FCC, Federal,
state, or local authorities.